Since the launch of ChatGPT, Conversational AI chatbots have evolved to incorporate Generative AI with LLMs, significantly improving the customer experience (CX). The following timeline outlines key milestones in Conversational AI platform upgrades and the launch of chatbots by start-ups in this field.

The data is up to July 10, 2023.

Designed for Blog: Unleashing the Power of LLMs: The New Era of Intelligent CX